Help centre

Shipping, returns & FAQ

The practical details before you order. Anything missing? Ask us directly.

Shipping

Where do you ship from?: Every order ships from Canada. We pack and ship orders ourselves from the studio.
What does shipping cost?: Shipping is calculated at checkout based on your address and the contents of your cart, so you see the exact rate before you pay — no surprise fees.
How long does delivery take?: Delivery times depend on where you are. Estimated delivery windows are shown at checkout alongside each shipping option once you enter your address.
Do you ship internationally?: We ship from Canada to any address Shopify checkout can quote a rate for. If your region isn't offered at checkout, reach out and we'll see what we can work out.
Will I get a tracking number?: Yes. Once your order ships you'll receive a confirmation and tracking link by email from Shopify.

What is your return policy?: Unopened games can be returned within 30 days of delivery for a refund. Get in touch first and we'll walk you through where to send it.
Can I return a game I've opened?: Opened games can't be returned unless something's wrong with them. If your copy is missing pieces or damaged, contact us and we'll make it right.
My order arrived damaged. What do I do?: We're sorry about that. Contact us within 30 days with a quick photo of the damage and we'll send a replacement or arrange a refund.
How are refunds issued?: Refunds go back to your original payment method through Shopify. Once we receive and check the return, the refund is usually processed within a few business days.

Is checkout secure?: Yes. Checkout and payment are hosted entirely by Shopify, so your card details never touch this site. We never see or store your payment information.
What payment methods can I use?: Shopify checkout accepts the major credit cards and payment methods available in your region, including Shop Pay for faster checkout.
When am I charged?: You're charged when you place your order. For sold-out or waitlist titles you're never charged — you only join a list.
Do I need an account to order?: No. You can check out as a guest. Creating a Shopify account is optional and just lets you track orders more easily.

What games do you make right now?: Parfive is shipping now — a dice game that turns a round of golf into five dice and a scorecard. Proxima, our abstract strategy game, is currently sold out. Action Figure is still in development.
Is there a digital version of Parfive?: Yes. Parfive is also available as a print-and-play digital download (PDF) you can print at home — scorecards, instructions and score sheets included.
Proxima is sold out — when is it back?: The first production run has sold through. Follow Parfive Games and you'll be first to know when the next batch lands.
When are the upcoming games released?: Action Figure is still in development. Join the list on the game's page and we'll email you when there's a release date.
What's in the box?: Each game's product page lists exactly what you unpack. For Parfive that's five dice, scorecards, pencils and the rules.

Can I stock Parfive Games in my shop?: Yes — wholesale enquiries are welcome from game stores, pro shops and retailers. Use the contact page, pick Wholesale, and tell us a little about your store.
Do you offer trade pricing?: We offer wholesale pricing for verified retailers. Reach out via the contact page and we'll share terms and available titles.
Can I review a game before stocking it?: Of course. Let us know which titles you're considering and we'll arrange a look so you can decide what fits your shelves.

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